Loosing your cool

I recently talked about “Yes, and…” and how it is useful for staying positive and progressing the conversation. What about when the opposite happens and you lose your cool? What can you do to recompose yourself and get back on track?

This morning I had a failure to stay cool moment and am a little embarased about it. Yesterday I contacted Apple Support to cancel the iCloud storage assigned to my Apple ID. Since we have signed up for Apple One that storage is included.

I got a little suspect when the support tech on the phone needed to go check with their superior on how to do this. My head filled with visions of years of photos and documents being lost. Sure enough this morning my phone gave me the warning that I was out of iCloud storage and my settings showed 5GB available.

I was immediately pissed off and angered. I contacted chat support and probably came across as a giant asshole. While they were researching things I opened up my wife’s iPhone to see what the storage settings said there. She is the organizer for the family and signed up for Apple One.

Sure enough under her storage settings was an option to share storage. I clicked on that and almost immediately the 2TB of storage appeared on my phone’s settings. Relieved I let the Apple support person know what had happened. I also apologized to them for my assholiness.

So we hit reset on the keeping our cool counter and will try better again tomorrow.