-
Minimum viable height
We have had our Roomba, we named it George, for a couple of months now and for the most part it is great. Neither Kate nor I are what you might call neat freaks. We are getting better about putting things away and having specific places for things to go, but we don’t obsess about…
-
Even the mighty struggle
Dave Wiener, the RSS guy, recently posted about his experience as a customer with Apple. He had ordered an iPhone and something went wrong in the process of shipping it to him. So he reached out to customer support: When you call 1-800-MYAPPLE, an intelligent robot answers the phone, introduces itself as as such and…
-
Don’t let up
In Dec of 2020 we drove across the US to get to Kate’s father during the holidays. Her mother passed earlier in the year and this would be her dad’s first holidays without her for over 50 years. Driving across the country in the winter can be a bad idea as the weather tends toward…
-
Clear it out
Piggybacking off of yesterday’s post about dumping the tanks when selling a trailer; I wanted to also mention that the trailer was full of the sellers stuff. As soon as we entered the trailer we saw that he still had bedding on the bed, toys were in a few places and the closet had his…
-
Dump the tanks
Sales is an art. There are a multitude of considerations to make when trying to sell something. Presentation, marketing, approach, attitude, persuasion, and the list goes on and on. Kate and I have started looking for a small camping trailer. We like camping in trailers for a number of reasons: you are up off of…
-
Enzo like a Ferrari
It cooled back down enough here to re-freeze the mud which allows me to take the dogs to the fenced yard. The snow we have now is pretty old. It fell around New Years I think. Anyway as snow ages is melts a little and re-freezes until it gets pretty crusty. Crusty is nice if…
-
What is Customer Experience?
The most basic definition of customer experience is self explanatory: how a customer experiences your brand from marketing and sales, to onboarding and support, renewal or cancellation, and finally referral or 1-star review. Customer experience is simple: it’s everything. 🤔 In the last 5 to 30 years the term Customer Experience(CX) has become a major…
-
Mellow Snow Day
We need it to snow really badly. Not only for snowboarding, but because the wintertime is when Colorado gets most of our moisture for the year. We need it to snow in feet, but instead we get an inch. Less to shovel I guess.
-
Recent media diet
Pivot – Joe Rogan-Spotify-Anti-Vax, Canadian truckers, and the US Supreme Court Interesting discussion about the recent kerfuffle with Joe Rogan, Spotify, and a recent episode with anti-vax conspiracies. There is a freedom of speech aspect here but there are also consequences for spreading misinformation. Rogan can say whatever he wants but there will be consequences…
-
Chillin like Villans
There was a quiz at work the other day. It asked what type of dog breed would I be, and I said ‘Lazy’.